Refund policy

Moonlite & Iron Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after your item is delivered to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unwashed, unaltered, with its original tags attached and in its original packaging. Please keep the original garment packaging and tags until you are certain you will be keeping your item. You will also need your receipt or proof of purchase.

To request a return, please contact us at hello@moonliteandiron.com. If your return is accepted, we will provide return instructions and the address where your package should be sent. Approved returns must be mailed within 7 days of authorization. Items returned without prior authorization will not be accepted.

For returns involving size, fit, or personal preference, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as Moonlite & Iron cannot be responsible for return packages lost in transit.

If an item arrives damaged, defective, or incorrect, Moonlite & Iron will provide return instructions and cover the return shipping cost.

You may always contact us with return questions at hello@moonliteandiron.com.

Damages and issues

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at hello@moonliteandiron.com. Please include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including gift cards, custom or personalized items, earrings, and opened personal-care, beauty, candle, or fragrance products. Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags or required original packaging are also ineligible for return.

Items specifically identified as Final Sale on the product page or at checkout cannot be returned. A sale price, promotional discount, or discount code does not automatically make an item Final Sale unless it is clearly identified as such before purchase.

If you have questions about whether a particular item is eligible for return, please contact us at hello@moonliteandiron.com before placing your order.

Exchanges

Because availability may be limited, we do not process direct exchanges. The fastest way to secure another size or style is to request a return for the original item and place a separate order for the new item. A new order may be placed as soon as the desired item is available; you do not need to wait for the original return to be completed.

Refunds

We will notify you once your return has been received and processed and let you know if the refund has been approved. Original shipping charges are nonrefundable, and any customer-paid return shipping costs will not be included in the refund.

If approved, your refund will be issued to your original payment method. Please allow approximately 5–7 business days for return processing after your package is received. Once your refund has been issued, additional processing time may be required by your bank or credit card company before the funds appear in your account.

If you have questions regarding an approved refund, please contact us at hello@moonliteandiron.com